These Terms of Use and Regulatory Disclosures ("Agreement") govern your access to and use of the services, website, and communications platforms operated by Property Help Services LLC. Please review this Agreement in its entirety prior to use of the Service.
Effective Date: April 29, 2025 · Property Help Services LLC · Version 1.0"Company," "we," "us," or "our" refers to Property Help Services LLC, a limited liability company organized and existing under the laws of the State of Florida, operating under the trade name Property Matters 24/7.
"Service" refers to the property damage referral and connection services made available by the Company through its website, telephone lines, electronic communication platforms, and any related media, channels, or technologies.
"User," "you," or "your" refers to any individual or entity that accesses, utilizes, or interacts with the Service in any capacity, including but not limited to property owners, tenants, and authorized representatives of property owners.
"Network Contractor" refers to any independent, third-party restoration, remediation, repair, or trade professional that has entered into a separate business agreement with the Company for participation in its referral network.
"Platform" refers to the Company's website, including all associated subdomains, landing pages, web forms, and digital assets accessible at propertymatters247.com and any affiliated domain names operated by the Company.
Headings used throughout this Agreement are for organizational convenience only and shall not be used to construe or interpret the provisions herein. References to the singular shall include the plural and vice versa where context permits.
The Company operates exclusively as a lead generation and referral facilitation intermediary. The Service is designed to receive inbound property damage inquiries from Users and to connect such Users with Network Contractors who may be available and willing to respond to those inquiries.
THE COMPANY IS NOT A LICENSED CONTRACTOR, GENERAL CONTRACTOR, SPECIALTY CONTRACTOR, SUBCONTRACTOR, RESTORATION COMPANY, REMEDIATION COMPANY, ROOFING COMPANY, PLUMBING COMPANY, OR ANY OTHER TRADE OR CONSTRUCTION PROFESSIONAL. THE COMPANY DOES NOT PERFORM, SUPERVISE, DIRECT, MANAGE, OR WARRANT ANY PHYSICAL SERVICES, RESTORATION WORK, REPAIR WORK, REMEDIATION WORK, OR CONSTRUCTION OF ANY KIND.
The Company does not enter into any service agreement, work authorization, or contractual arrangement with Users for the performance of any physical work. All agreements for the performance of physical restoration, remediation, repair, or construction services are entered into solely and directly between the User and the applicable Network Contractor. The Company is not and shall not be deemed a party to any such agreement.
The Company is not a licensed public adjuster, insurance broker, insurance agent, or insurance professional of any kind. Nothing in the Service, on the Platform, or communicated by Company representatives constitutes insurance advice, claims advice, or legal advice.
In accordance with applicable federal and state disclosure requirements, the Company hereby discloses the following material relationship: The Company receives monetary compensation from Network Contractors in connection with referrals made through the Service. This compensation is structured as a business-to-business commercial arrangement between the Company and Network Contractors and is governed by separate written agreements to which Users are not a party.
The Company does not charge Users any fee, commission, surcharge, or other monetary consideration for access to or use of the Service. Users shall not be assessed any charge by the Company in connection with the submission of an inquiry, the facilitation of a connection, or the receipt of a referral.
The existence of a compensation relationship between the Company and Network Contractors does not constitute an endorsement, warranty, guarantee, or recommendation of any particular Network Contractor's services, qualifications, pricing, availability, or workmanship. Compensation arrangements with Network Contractors do not influence the substance of disclosures made on this Platform or in communications with Users.
The compensation received by the Company from Network Contractors is wholly independent of and does not affect the pricing, terms, or scope of any services agreement between the User and the applicable Network Contractor.
Network Contractors are independent third-party entities and are not employees, agents, partners, joint venturers, or representatives of the Company. The Company exercises no control over, and assumes no responsibility for, the acts, omissions, representations, warranties, workmanship, conduct, safety practices, licensing status, insurance status, or financial condition of any Network Contractor.
Each Network Contractor independently represents and warrants to the Company, as a condition of participation in the referral network, that such Network Contractor holds all required professional licenses, permits, and insurance coverages necessary to perform the services offered within their respective jurisdiction(s). The Company does not independently audit, verify, certify, or otherwise validate such representations. The Company makes no independent representation or warranty to Users regarding the licensure, insurance, bonding, certifications, qualifications, or fitness of any Network Contractor.
THE SERVICE AND ALL REFERRALS MADE THERETHROUGH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT ANY NETWORK CONTRACTOR WILL BE AVAILABLE, RESPONSIVE, QUALIFIED, OR CAPABLE OF ADDRESSING YOUR SPECIFIC PROPERTY DAMAGE SITUATION.
Users are solely responsible for conducting independent due diligence with respect to any Network Contractor prior to executing any service agreement or authorizing any work on their property, including but not limited to verifying licensure through applicable state licensing boards and confirming insurance coverage directly with the contractor's insurer.
5.1 Call Recording. All inbound and outbound telephone communications involving the Company's telephone lines and personnel may be monitored and recorded for purposes including but not limited to quality assurance, personnel training, regulatory compliance, dispute resolution, and record retention. By initiating or receiving a telephone call with or from the Company, all parties acknowledge and consent to such monitoring and recording. This disclosure is provided in compliance with applicable state and federal wiretapping and eavesdropping statutes, including the Florida Security of Communications Act, Fla. Stat. § 934.01 et seq.
5.2 Automated Response Technology. The Company may utilize automated interactive voice response systems, artificial intelligence-assisted voice platforms, digital assistants, or similar automated technologies in connection with the receipt, processing, and routing of inbound inquiries. In the event that live personnel are unavailable at the time of a User's inquiry, such automated technologies may be deployed to collect relevant information, provide informational responses, and facilitate the referral or callback process. Users may be interacting with automated systems rather than live personnel during all or part of a communication session.
5.3 Emergency Services Notice. The Company's Service is not an emergency response service and does not dispatch emergency personnel. In the event of any condition constituting a risk to life, safety, or structural integrity requiring immediate emergency intervention, Users must immediately discontinue use of this Service and contact appropriate emergency services by dialing 9-1-1.
By providing your telephone number and/or electronic contact information to the Company, whether through the Platform, verbally during a telephone interaction, or through any other means, you expressly consent to receive communications from the Company and from Network Contractors regarding your property damage inquiry and related services.
Such communications may include, without limitation: telephone calls, text messages (SMS and MMS), electronic mail communications, automated or prerecorded voice messages, and artificial intelligence-generated voice communications, delivered to the telephone number(s) and/or electronic address(es) you provide. These communications may be initiated using automated telephone dialing systems, predictive dialers, artificial or prerecorded voice technology, or similar automated communication platforms.
Your provision of consent as described herein is not a condition of receiving the Company's referral services. Standard message and data rates imposed by your wireless carrier may apply to text message communications. You may withdraw consent to receive text message communications at any time by replying "STOP" to any text message received from the Company or its Network Contractors. You may withdraw consent to receive telephone communications by notifying a Company representative during any live call or by submitting a written opt-out request to the contact information set forth in Section 9 of this Agreement.
This consent disclosure is provided in compliance with the Telephone Consumer Protection Act, 47 U.S.C. § 227, the Florida Telephone Solicitation Act, Fla. Stat. § 501.059, and applicable regulations promulgated thereunder.
7.1 Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES OF ANY KIND ARISING OUT OF OR RELATING TO: (A) YOUR USE OF OR INABILITY TO USE THE SERVICE; (B) THE ACTS, OMISSIONS, WORKMANSHIP, REPRESENTATIONS, OR CONDUCT OF ANY NETWORK CONTRACTOR; (C) ANY PROPERTY DAMAGE, PERSONAL INJURY, OR ECONOMIC LOSS OCCURRING IN CONNECTION WITH SERVICES PERFORMED BY ANY NETWORK CONTRACTOR; OR (D) ANY DISPUTE ARISING BETWEEN YOU AND ANY NETWORK CONTRACTOR.
7.2 Aggregate Liability Cap. In no event shall the Company's aggregate liability to any User for any and all claims arising out of or relating to the Service exceed the total amount paid by such User to the Company in the twelve (12) months preceding the claim. As the Service is provided to Users at no charge, the Company's aggregate liability shall in no event exceed one dollar ($1.00).
7.3 Indemnification. You agree to defend, indemnify, and hold harmless the Company and its members, managers, officers, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) any dispute between you and a Network Contractor; (c) your violation of this Agreement; or (d) your violation of any applicable law or regulation.
7.4 Essential Basis. The limitations and exclusions of liability set forth in this Section reflect a reasonable allocation of risk between the parties and constitute an essential basis of the bargain between the parties. The Company would not provide the Service absent such limitations.
8.1 Intellectual Property. All content, materials, trademarks, service marks, trade names, logos, text, graphics, images, and other intellectual property displayed on or accessible through the Platform are the exclusive property of the Company or its licensors and are protected by applicable federal and state intellectual property laws. No license, right, or interest in any intellectual property is granted to Users by virtue of access to or use of the Platform.
8.2 Prohibited Uses. Users may not: (a) reproduce, copy, distribute, modify, or create derivative works from any Platform content without express written authorization from the Company; (b) use the Platform for any unlawful purpose or in violation of any applicable law or regulation; (c) attempt to gain unauthorized access to any portion of the Platform or its underlying systems; (d) use automated means to scrape, harvest, or extract data from the Platform; or (e) use the Platform in any manner that could damage, disable, overburden, or impair the Platform's functionality or availability.
8.3 Modification of Terms. The Company reserves the right, in its sole discretion, to modify, amend, or update this Agreement at any time and without prior notice to Users. The effective date displayed at the top of this Agreement reflects the date of the most recent revision. Continued use of the Service following any modification constitutes acceptance of the revised Agreement.
8.4 Governing Law; Jurisdiction. This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without giving effect to any choice of law or conflict of law provisions. Any legal action or proceeding arising out of or relating to this Agreement shall be brought exclusively in the state or federal courts of competent jurisdiction located in Seminole County, Florida, and each party hereby irrevocably consents to the personal jurisdiction and venue of such courts.
8.5 Severability. If any provision of this Agreement is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions of this Agreement shall continue in full force and effect.
8.6 Entire Agreement. This Agreement constitutes the entire agreement between you and the Company with respect to the subject matter hereof and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.
All inquiries, notices, and correspondence relating to this Agreement or the Company's compliance obligations should be directed to the Company's designated representative at the following contact information:
Property Help Services LLC
d/b/a Property Matters 24/7
State of Incorporation: Florida
Telephone: (888) 643-5724
Electronic Mail: propertymatters24seven@gmail.com
Website: propertymatters247.com